ITIL (Information Technology Infrastructure Library)

* set of practices for IT Service Mgt (ITSM) that focuses on aligning IT services with the needs of business.[1]
* describes processes, procedures, tasks & checklists which r not organization-specific [1]
* it allows organization to establish a baseline from which it can plan, implement & measure [1]









Release Management
[http://www.bmcsoftware.com.au/guides/itil-release-deployment-management.html] ITIL Release and Deployment Management







[1] [https://en.wikipedia.org/wiki/ITIL] ITIL